Specialty Espresso Franchise Acknowledged for Superior Visitor Service in Newsweek Research
Gloria Jean’s Coffees – U.S.A., an innovator within the specialty espresso section offering recent, premium blends and award-winning roasts for almost 40 years, has been ranked a prime three espresso chain in customer support as uncovered by a client survey spearheaded by Newsweek. To disclose the perfect customer support corporations in America, Newsweek teamed up with international analysis agency Statista to survey greater than 20,000 shoppers within the U.S., asking individuals to judge manufacturers primarily based on the next 5 standards: high quality of communication, technical competence, vary of companies, buyer focus, and accessibility. Gloria Jean’s was acknowledged together with Starbucks and Peet’s Espresso as the highest three coffeehouse chains.
“Delivering superior visitor experiences has been on the core of our firm tradition since day one, and we’re thrilled to be named among the many prime three espresso chains for excellence in customer support,” stated Sam Ferreira, president of Gloria Jean’s Coffees. “It’s our purpose to make a go to to Gloria Jean’s the perfect a part of our visitors’ day and offering a scrumptious cup of espresso is just half of the equation. We’re happy with our workforce members who at all times go that further step to make sure that all visitors depart with a smile on their face.”
To acknowledge the extra private facets that issue right into a enterprise’ success: the methods by which corporations nurture their relationships with shoppers, surveyed individuals have been requested to measure if staff have been pleasant and well mannered, whether or not questions have been answered accurately and successfully, if expectations have been fulfilled, private issues have been addressed with options, and customer support was simply out there.
Ferreira added, “We’re at all times engaged on methods to boost the visitor expertise, from menu innovation to introducing new applied sciences, however there may be nothing extra essential than a real private interplay to make an enduring impression and for that, we now have our superb workforce members to thank.”
With 58 items all through the nation, Gloria Jean’s sources 100 % of its coffees immediately from unique places throughout the globe, with each bean roasted in its Southern California headquarters which features a take a look at kitchen for ongoing R&D and a full roasting and processing facility managed by the corporate’s fulltime grasp roaster. The corporate is at present awarding growth agreements to passionate franchisees concerned about rising with a longtime espresso idea that continues to resonate with as we speak’s shoppers. For the total menu, places and the entire checklist of complete beans out there for buy, please go to www.gloriajeans.com.
Gloria Jean’s Coffees – U.S.A. is an innovator within the specialty espresso section, offering prospects recent, premium blends and award-winning roasts. Gloria Jean’s Coffees was based in 1979 in a small city outdoors Chicago by the corporate’s namesake, Gloria Jean Kvetko. What started as a small reward store quickly turned a nationwide and later worldwide franchise idea, and the model now boasts almost 900 shops worldwide. Retail Meals Group – USA (RFG), a multi-brand retail meals franchisors and main wholesale espresso roasters, acquired Gloria Jean’s Coffees in 2014 with plans to develop the model by means of franchising. Gloria Jean’s delectable menu additionally presents ice-blended chillers, mochas, lattes, scorching cocoa, quite a lot of baked items and pastries, complete beans and retail merchandise. A longtime model on the rise, Gloria Jean’s was included in Franchise Occasions’ 2018 Prime 200+ Franchise Chains, and the corporate additionally took dwelling 9 awards on the prestigious 2018 Golden Bean Competitors, the world’s largest espresso roasters convention and contest honoring the perfect espresso roasters in North America. For extra data on Gloria Jean’s Coffees, go to www.gloriajeans.com. To inquire about franchise alternatives, go to www.gloriajeans.com/franchise.